Customer Reviews:
Showing reviews 1-5 of 10
 Blown away by customer service August 20, 2009
G. Haym (Saint Johnsbury, VT United States)
15 out of 16 found this review helpful
I don't normally write reviews of products, even when Amazon sends me emails asking me to do so. BTW, they didn't in this case. I needed to share my experience with ZyXEL with potential purchasers, especially since I am both a retired corporate officer and a retired college professor. In both positions, I stressed customer service, so I had to share my experience with potential ZyXEL users.
I received my router on 08/18/09 in order to replace a Linksys WRT54GS that was no longer working properly. I has problems over the weekend and determined that my internet connection (HughesNet Satellite Business Service)was working properly. After connecting the new router, we could connect to the internet, but our wireless network went down and we could not install the new router.
On Wednesday, 08/19/09 I spent almost two hours with a ZyXEL technician and we determined that the router and the satellite modem had a bridge connection. That is the router reverted back to the same IP address as the satellite modem: 192.168.0.1. The technician, Jacob, in California was patient, determined my level of expertise as intermediate to advance, and never spoke down to me, as some technical support is apt to and easily understandable, if you know what I mean. When he finished I had a router that worked, a network that was working, and was a very satisfied customer. He had learned about the HughesNet modem and was going to inform the rest of technical support, so we had a win-win situation.
I rarely feel that way about situations like this, so I had to write this review. So please feel free to purchase this router with the strange name because this really works well.
Just what I wanted July 22, 2009
Arild Jensen (California, USA)
6 out of 6 found this review helpful
QoS was a critical requirement of mine that I've always found lacking in other wifi routers. Before I got this one Vonage was always impacted by any downloads, not anymore. I've set VoIP to be high priority and bittorrent to low. I have not tried the 802.11n only using 802.11b which is working well with respect to coverage. The admin interface seems very solid and thought through. I definitely recommend this router.
Excellent Value January 8, 2009
Alex Wei (USA)
7 out of 8 found this review helpful
I particularily like the Media management which means I can set QoS on different stuff I use and even control the bandwidth. Very good value.
Wireless N 300 Mbps is a given. The value is this is a security router with 2 IPSEC VPN connections. Compare to competitors, it is half price.
IT staff and telecommuters be aware, your router of choice is here, look no further.
This router saved our home network... July 27, 2010
J. C. Howk (Indiana)
I had purchased a D-link 802.11n router to speed up our home network. It turned out to be very buggy with an intermittent signal that dropped our connection quite often. The signal strength was weak, as well. With very little to go on, I trusted a few of the early reviews out there for this product. Boy am I glad I did. The ZyXEL router holds up very well and produces a strong, *consistent* signal in our house. It has been everything I hoped it would be. The web interface for setting up the router is a bit clunky, but mostly because it prefers to give you access to set-up "wizards" by default, whereas I'd prefer to look at the advance settings first. Once you get used to it, it is no better or worse than any other interface. It doesn't quite shine like some of the netgears of old in this regard, but was at least as good as the D-link I got rid of when this router worked so well.
So, in summary -- I'm a big fan of this router!
 ZyZEL, the best kept secret of the wireless world February 20, 2009
M. Reese (Dallas, TX)
4 out of 4 found this review helpful
This is the second ZyXEL router I have purchased. The first one was the Xtrememimo (sp?), which I loved. I am glad to say that the N version did not dissappoint. This one is great! My DSL is not as fast as this router can go, so I haven't tested it out all the way, but so far, I am very happy with it. It has to go through two exterior walls to get to my room, which it does perfectly... full bars. The setup was very easy, and when I had a little hang up in the installation (DSL company's router confused me) the customer service line was very helpful.
Showing reviews 1-5 of 10
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